sjhanji's profile

Groupie

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4 Messages

Sat, Feb 23, 2019 3:00 PM

Transferring Number - Entered Wrong Account Number

Hello,

 

I am a new customer to Boost Mobile. I am using the BYOP option and have already purchased a SIM card. I went through the entire activation process before I realized I entered the account number from my previous carrier incorrectly. Is there any way to cancel the activation process and start it again?

 

Thanks.

Responses

Royt

Boost Care

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1.4K Messages

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990 Points

2 years ago

Hi, sjhanji! Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.