TheSquash's profile

Sat, Nov 9, 2019 12:00 PM

Stuck On "Are We There Yet" During Phone Activation

I've bought a pre owned Galaxy S9+ phone from Boost and started the activation process last night, it's been at least 15 hours and I'm stuck on the "Are We There Yet" phase of the activation process. I'm not sure how I'd go about finishing the process up.

Responses

Boost Care

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1.3K Messages

1 y ago

We understand your frustration, @TheSquash, & we apologize for the inconvenience! Are you activating a new account or switching devices on your existing account?

Boost Care

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1.3K Messages

1 y ago

Understood. We value your privacy and security. Due to the nature of your concern, we would like to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.

2 Messages

1 y ago

It's a brand new account, I'm switching over from Straight Talk.