redsmark's profile

Mon, Dec 17, 2018 10:00 AM

Return Order

I purchased a phone on the Virgin Mobile website on December 10 but am unhappy with the reception. I completed the online return form on December 15 and it said I would receive return instructions. I still hadn't received anything on December 16 so I submitted an email question on the Virgin Mobile website. Still no response. Can a Virgin Mobile customer service rep please give me detailed instructions? Thank you.

Responses

Boost Care

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2.8K Messages

2 y ago

Hello, edsmark! We apologize for any inconvenience. We'll be happy to assist you with that. Please send us a private message with your order key number so we can provide you with the instructions on how to return the phone.

We'll be looking to your reply!

Boost Care

 • 

2.8K Messages

2 y ago

Hi, redsmark. We have replied to your private message. Please check your inbox.