tdonofri's profile
Enthusiast

Enthusiast

 • 

4 Messages

Tue, Aug 11, 2020 12:00 PM

Removing a line from Family Plan?

Hello all,

 

I'm trying to remove a line from my family plan. I can't seem to get to the proper help on Boost's support phone number. I would appreciate some help to point me in the right direction.

 

Thanks!

Responses

Accepted Solution

RossyC

Boost Care

 • 

2.5K Messages

 • 

1.6K Points

6 months ago

You just need to navigate through the menu and the options related to your call. It'd be transferred when an agent is available.

jalopez81

Boost Care

 • 

2.4K Messages

 • 

840 Points

7 months ago

Hi there, tdonofri. Thanks for contacting us.

 

You have to call customer service to remove the line. What did they tell you? 

RossyC

Boost Care

 • 

2.5K Messages

 • 

1.6K Points

6 months ago

Hi, tdonofri. Sorry to hear that. When calling customer care, it might take a while to get a live agent. You may need to navigate through the options related to your question or request and, once there's an agent available, the call will be transferred. 

Enthusiast

 • 

4 Messages

6 months ago

I haven't been able to contact someone because of the automated menu

Enthusiast

 • 

4 Messages

6 months ago

EDIT: I was able to figure out the menu. I have the issue resolved.

I have been navigating the menu for 15 minutes. I still have NO option to speak to a live customer agent. Can you help me get to the correct menu to access this?

RossyC

Boost Care

 • 

2.5K Messages

 • 

1.6K Points

6 months ago

We're sorry for the difficulties you had getting through our automated service. Unfortunately, there's no option to be directly transferred to an agent. Navigate through the menu given by the automated service and wait for the call to be transferred. We apologize for the inconvenience. 

Enthusiast

 • 

4 Messages

6 months ago

Well what options do I take to get to a live service agent? I'm literally in a loop.

Groupie

 • 

1 Message

5 months ago

I need help with the same thing as well before I can pay my new bill
AmyM25

Boost Care

 • 

1.6K Messages

 • 

2.1K Points

5 months ago

Hi! Thank you for contacting us. We are happy to help. In order to get assistance removing a line from your family plan, please contact customer service at 866-402-7366. ~AmyM25