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Wed, Mar 27, 2019 11:00 AM
can i buy a phone using accumulated account balance from the website or is their a direct phone number? Thanks
2 y ago
I tried to buy a new phone using the Virgin Mobile website. I spent a lot of time entering my info - then when I clicked to submit my order, the page refreshed and my order did not go through. I tried to purchase using a different web browser. Same thing happened. So I called the Virgin Mobile phone number, waited on hold for over 30 minutes (seriously), and finally someone came on the phone and asked me what my cell phone number is. I told her. Then there was silence and she was gone. My phone had not run out of battery power; in fact I had it connected to an AC outlet via the adapter/charger. Can someone please help? If not, I will have to take my business to another company. Thank you.
Hello, randatlas. Thank you for bringing this to our attention. We're sorry for this hassle. Can you send us a private message with your phone number and pin code to assist with this?
Thank you for responding, randatlas. To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.
This is getting to be a waste of time. I tried to buy a phone yesterday, your website didn't work, I was hung up on by a VM agent, and now I'm supposed to check into a transaction that did not go through last night. And, I am given the Customer Care phone number again. Can someone from VM call me? You have my number! Thank you!