Thatgirlari's profile

Wed, Oct 3, 2018 1:00 PM

Phone order canceled?

I ordered a iPhone 7 Plus yesterday paid for next business day shipping I haven’t got a tracking information today and I looked on my order the status says “ cancelled “ when I never cancelled my order help ?? Am i going to get my iPhone I paid for?

Responses

37 Messages

8 m ago

Hi, I suggest checking to make sure your birthday is correct in your profile, I checked mine and fixed my birthday which had the wrong day for some mysterious reason, and presto, they let me get my phone. Kinda ridiculous after trying for months and months that I had to discover it accidentally, but it worked

Boost Care

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2.2K Messages

8 m ago

Have you cleared your browser cookies and cache?

5 Messages

8 m ago

no but I guess I'll try if that has anything to do with why my order is being canceled thats ridiculous.

5 Messages

8 m ago

Yes my addresses are the same

Boost Care

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1.8K Messages

8 m ago

Please try that and let us know if it works.

Boost Care

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1.8K Messages

8 m ago

Hi there, @Cailin1828. How can we help you?

37 Messages

8 m ago

Is this thing on?

37 Messages

8 m ago

I was making a joke. I left a helpful comment earlier for a user and my comment was ignored.

5 Messages

8 m ago

it didn't work so what now?

5 Messages

8 m ago

Tried to clear my browser and cookies and cache and still my order was canceled. That makes 6 or 7 times now so its not something thats going wrong on my end. Im so fed up with this its ridiculous

Boost Care

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3.4K Messages

8 m ago

 You can visit the Boost Mobile website at www.boostmobile.com to find a local dealer location to purchase a device.

10 Messages

2 m ago

I have 5 different accounts with boost mobile and can not order phones to upgrade. Boost mobile keeps canceling my orders. Am forced to change carrier.

Boost Care

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3.7K Messages

Oh no! Sorry to hear that, Walter. Definitely wanna look into that for you. Is your shipping address the exact same as the billing address attached to the card that you're using?
- EdmundM

10 Messages

Billing and shipping address is the same!

My bank is saying that boost mobile is canceling the orders.

This is by far the most frustrating experience I have had.

My recommendation is not to do business with Boost Mobile.

  

Boost Care

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2.1K Messages

Are  you trying to purchase the phone with BoostUp? 
- Kira_M

Boost Care

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2.1K Messages

Let's go ahead and take a look. We've marked this message as private for better assistance. Please send us your phone number and pin to further assist you. 
- Kira_M

Boost Care

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2.1K Messages

We're sorry for the inconvenience. We need to take a look at the order. Please send us your phone number and pin to further assist you. 
- Kira_M

13 Messages

1 m ago

This is still a HUGE ongoing problem with Boost apparently. March/April 2021 and people still experiencing same issue - that is ridiculous! We ordered 5 brand new phones and can not get the 5th phone order to process. Yes the money is there, yes the billing information is correct on all lines (we have been dealing with this since  March 23 and it’s now April 4th). We have talked to over 20 phone reps and tried ordering through both Boost up and paying out right. No stores within 150 miles of ya have anything in stock but a basic fee cheapo phones. I wish we would at the least get offered a resolution or would have switched service providers. The money comes out of our account, we get the confirmation order number every time and then it’s canceled. (Approximately 10-15 attempts at this point!) 

Boost Care

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3.7K Messages

Hey there, kdcl0508! There are purchase limits on devices when you order online. Please clear your web browser's cookies and cache and try with a different card. 
- EdmundM

13 Messages

We got the 4 phones we paid for our right no problems. It’s the last one. We are aware of the purchase limits as we called ahead of time and had more rep walk us through purchasing process for max of 2 phones per line on the plan and the problem is the boost up phone. I don’t know how to clear cache or cookies but can try and yes we have tried all the cards we have multiple times (keep having to switch money to different accounts an several reps have already suburbia every time it’s canceled) - bank assures is its boos canceling and we are ok on bank side as we’ve had to call them as well bc of how many times we’ve had to try to make sure they were aware. No stores have anything even close either within over 150 mile radius (that’s other suggestion reps make)