Thatgirlari's profile

Wed, Oct 3, 2018 1:00 PM

Phone order canceled?

I ordered a iPhone 7 Plus yesterday paid for next business day shipping I haven’t got a tracking information today and I looked on my order the status says “ cancelled “ when I never cancelled my order help ?? Am i going to get my iPhone I paid for?

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Responses

3.7K Messages

2 y ago

We definitely want to look into this for you, nking1188. Can you please send me a private message with your order number?

 

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37 Messages

2 y ago

Yeah, I bet you will “look into it” for them and then send them on several passive aggressive goose chases until they give up out of exhaustion

7 Messages

2 y ago

I guess Boost doesn't want my money either. I have tried to order the S10e four times. I checked with my credit card providers and it's not on their end, Boost keeps canceling the orders. Last night I contacted a live agent, I placed the fourth order while we were chatting, she said she would escalate to a supervisor and track the order to see it go through. After our chat I even messaged Boost to ask them to look at the order and make sure it goes through. The billing/shipping address is the same, it's the same address that's on my cards, and same on my Boost account. I filled out everything on the order - address, phone number, etc. The cards I used are all in good standing and have more than enough money on them to place the order. In any event, I wake up this morning to yet another cancellation notice despite all my best efforts to place this order.

I don't even want to place the order now because the sale is over and I am not paying full price. I don't understand what Boost's problem is,

2 Messages

2 y ago

Yeah they sent me a private message and told me to go to a store. No help whatsoever. Why put these phones for sale if you really don’t have them

3.7K Messages

2 y ago

We’re looking into it & hope to get this fixed as soon as possible! Your patience in the meantime is definitely appreciated.

7 Messages

2 y ago

@Boost_MasielQ  No, I didn't have time to make it into a store this weekend. Also the Android sale was online only. The sale is over now, I'm not interested in placing a new order at full price. If one of my previous orders would go through that'd be great.

3.7K Messages

2 y ago

Uh oh! That’s not what we like to hear. We’re on it, aphillips549! Have you tried getting it at the Boost Mobile store?

1.9K Messages

2 y ago

Sorry, we are not able to honor the price once the promotional period has passed. If you have any other question or concern, just let us know.

7 Messages

2 y ago

@Boost_MasielQ  Any new developments on this? I'd still be interested in getting the phone if the weekend sale price is being honored

1.9K Messages

2 y ago

Sorry, if the order was not approved by the system, we will not be able to honor it. If there’s anything else that we can do for you, let us know.

7 Messages

2 y ago

@RoytAlright, how about honoring the orders placed this weekend?

2 Messages

2 y ago

I don’t know if this is gonna help your case. I tried to order online without the use of a social security or drivers license and that’s why it wasn’t going through. I went to a store and they confirmed that the addresses have to match the ones on your account and a form of identification had to be present when I was ordering. This was for boost up. Then, everything went through and I was able to get my xr.

37 Messages

2 y ago

You guys are not winning at customer service

5 Messages

1 y ago

I'm having the same problem and its so frustrating! Ive ordered an iPhone 7 about 5 times and each time its canceled. Never had this problem before and customer service is no help

Boost Care

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4.5K Messages

1 y ago

Hi there, Dieselchick2! Is the address that you're entering the same as the billing address for the card that you're using?