Enthusiast
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1 Message
Phone order canceled?
I ordered a iPhone 7 Plus yesterday paid for next business day shipping I haven’t got a tracking information today and I looked on my order the status says “ cancelled “ when I never cancelled my order help ?? Am i going to get my iPhone I paid for?
Responses
Accepted Solution
Hamilton
Boost Care
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2.2K Messages
2 years ago
Hi there, @Thatgirlari! Please, send us a private message with your order number to further investigate.
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melissac
Boost Care
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2.2K Messages
2 years ago
Please private message us so we can investigate. @Jhollowaybf3
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Jhollowaybf3
Groupie
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3 Messages
2 years ago
Iv been trying to get the s9 with boostup and every time it says payment processing but the next day its is no longer on my account and the money is back in my bank I call the bank and they said when they send the money to boost it just comes right back iv tried calling but can't get a real person on the phone very horrible service
All I want is the s9 on a payment plan happy to give my money but I guess they wont take it
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melissac
Boost Care
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2.2K Messages
2 years ago
Sorry to hear that, Jholloway bf3. Please send us a private message so we can take a closer look.
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Jhollowaybf3
Groupie
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3 Messages
2 years ago
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Jhollowaybf3
Groupie
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3 Messages
2 years ago
Also couldn't see me conformation number so I have nothing to go on
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Itsbrooklyn4eva
Groupie
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1 Message
2 years ago
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JohnJ7
Boost Care
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2.4K Messages
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1.5K Points
2 years ago
Hi, Itsbrooklyn4eva. We're sorry to hear about this experience. Let's do some investigating. Can you send us a private message with your phone number and pin code?
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Joy1713
Boost Care
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3.1K Messages
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830 Points
2 years ago
Hey there, Louise! Are you able to use a different card?
~JoyP.
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Louise
Groupie
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2 Messages
2 years ago
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Louise
Groupie
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2 Messages
2 years ago
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Joy1713
Boost Care
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3.1K Messages
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830 Points
2 years ago
We apologize for the inconvenience. The total amount charged because the order was placed, but when it was time to fulfill the order we were unable to do so, therefore the order was cancelled. The payment will be refunded to your account. If you have any other question or request, feel free to let us know.
~JoyP.
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melissac
Boost Care
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2.2K Messages
2 years ago
Sorry to hear that, sblizar1. Can you shoot us a private message so we can take a closer look?
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sblizar1
Groupie
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3 Messages
2 years ago
I ordered an LG g6 and when I checked the order status it says ordered cancelled? What’s going on am I going to get my phone?
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sblizar1
Groupie
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3 Messages
2 years ago
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