Thatgirlari

1 Message

Wed, Oct 3, 2018 1:00 PM

Phone order canceled?

I ordered a iPhone 7 Plus yesterday paid for next business day shipping I haven’t got a tracking information today and I looked on my order the status says “ cancelled “ when I never cancelled my order help ?? Am i going to get my iPhone I paid for?

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Responses

Accepted Solution

Hamilton

Boost Care

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2.2K Messages

3 y ago

Hi there, @Thatgirlari! Please, send us a private message with your order number to further investigate.

melissac

Boost Care

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2.2K Messages

3 y ago

Please private message us so we can investigate. @Jhollowaybf3

Jhollowaybf3

3 Messages

3 y ago

Iv been trying to get the s9 with boostup and every time it says payment processing but the next day its is no longer on my account and the money is back in my bank I call the bank and they said when they send the money to boost it just comes right back iv tried calling but can't get a real person on the phone very horrible service

All I want is the s9 on a payment plan happy to give my money but I guess they wont take it

melissac

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2.2K Messages

3 y ago

Sorry to hear that, Jholloway bf3. Please send us a private message so we can take a closer look.

Jhollowaybf3

3 Messages

3 y ago

How about you guys call me please I can never get a real person to talk to

Jhollowaybf3

3 Messages

3 y ago

Also noticed installment page shows error and all info is blank this is a very serious issue considering its dealing with your account and credit
Also couldn't see me conformation number so I have nothing to go on

Itsbrooklyn4eva

1 Message

3 y ago

I have the same problem ..I tried ordering 3 times and it keeps getting cancelled

JohnJ7

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2.9K Messages

3 y ago

Hi, Itsbrooklyn4eva. We're sorry to hear about this experience. Let's do some investigating. Can you send us a private message with your phone number and pin code?

Joy1713

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3.6K Messages

3 y ago

Hey there, Louise! Are you able to use a different card?

~JoyP.

Louise

2 Messages

3 y ago

I did . Let me reiterate my card on file for monthly payments is also considered fraudulent but my money gets taken out no problem. My checking account is also considered fraudulent. ?????????

Louise

2 Messages

3 y ago

I am having the same problem cannot get the phone I ordered. When I do get a person she says it's tech support who cancels my order and says my card is fraudulent. That's funny because it's the same card I have on file they take my monthly payment from. They won't send me a phone I have to go to a store and cannot use boost up. So is this false advertising?

Joy1713

Boost Care

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3.6K Messages

3 y ago

We apologize for the inconvenience. The total amount charged because the order was placed, but when it was time to fulfill the order we were unable to do so, therefore the order was cancelled. The payment will be refunded to your account. If you have any other question or request, feel free to let us know.

~JoyP.

melissac

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2.2K Messages

3 y ago

Sorry to hear that, sblizar1. Can you shoot us a private message so we can take a closer look?

MichaelDe

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949 Messages

Hi there! Thank you for contacting us. Can you please provide us with more details about your situation so we can work through this? - MichaelDe

2 m ago

sblizar1

3 Messages

3 y ago

I ordered an LG g6 and when I checked the order status it says ordered cancelled? What’s going on am I going to get my phone?

sblizar1

3 Messages

3 y ago

How do I send a private message?