jmfernandez's profile

Tue, Aug 1, 2017 3:00 PM

Phone number is not eligible for porting

I tried to activate my new phone and port my number from Virgin mobile, but I'm getting a message that the number is not eligible. Is there a work around for this?

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Responses

6 Messages

3 y ago

Just sent a message, thanks!

1.6K Messages

3 y ago

Thank you for replying, Donutt007! We successfully received your private message!

 

Let's continue the conversation through that channel!

 

Hozuki_Robert

1 Message

3 y ago

I also bought a refurbished S7, I am currently with Virgin and can not port.  I checked first and it was portable.

1.6K Messages

3 y ago

Hey there, bookofkels! To help you with migrating your number from Virgin Mobile USA to Boost Mobile, please send us a private message including:


- The mobile number and PIN from Virgin.


- The MEID (or IMEI) of the Boost device you wish to set up.


- The first name and last name under which the Boost account will be created.


- The 4-digit PIN we'll set for the Boost account.


- Your e-mail and billing addresses.


- The monthly plan you wish to set up.


- Would you like to add phone insurance for $7.00 a month? Very useful in the event you may lose your phone either by misplacing it or theft. It also covers replacement service in the event of water, electrical, or physical damage.


Looking forward to your private message!

 

Hozuki_Robert

1.6K Messages

3 y ago

Oh? That's odd. Apparently, that happened due to a system glitch. We'll try sending you the private message again.

 

Since we're working with your account's personal information, we need to continue the conversation in private.

 

We need to do it that way for security purposes.

 

Hozuki_Robert

6 Messages

3 y ago

Any update on this? been over 4 hours and I haven't heard a reply from the PM

1.6K Messages

3 y ago

Hello again, Donutt007! I actually sent you another PM shortly after the first PM you sent.

 

To further continue, please check the last message in your inbox.

 

Hozuki_Robert

6 Messages

3 y ago

Hmmm, I've been checking and refreshing and still shows I have zero messages in my inbox

1.6K Messages

3 y ago

Thanks, Donutt007! Since we're working with your account's personal information, we need to continue the conversation in private.

 

We need to do it that way for security purposes.

 

Hozuki_Robert

6 Messages

3 y ago

Got it, thanks

905 Messages

3 y ago

@damoretti, you can click on an agent profile and send message. 

1 Message

3 y ago

I also need help porting my number, how do I send you a PM?

2 Messages

3 y ago

Vic, my man! Bought a new phone from the website, need to migrate my Virgin number over to it. Website's activation won't allow me to do it and all the phone numbers I try are dead-ends. Can you help?

Boost Care

 • 

3.6K Messages

3 y ago

Hi there nittymcdubs. How may we help you today? Victor21

Boost Care

 • 

3.6K Messages

3 y ago

Hi there. Yes happy to assist. Please send us a private message with the following information and we will get this started:

Virgin Mobile phone number and pin code

New Boost device IMEI/DEC number

Name and address to be used on the Boost account

New 4 digit pin code for Boost account

Boost Mobile plan for new account

 

Please send us this information through a private message. Victor21