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murphjax
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Accomplice

Accomplice

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6 Messages

Mon, Mar 26, 2018 5:00 PM

Pay off Boost Up Balance?

Can I pay in full for a phone that I signed up to pay for in installments?

Responses

Accepted Solution

Victor21

Boost Care

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2.8K Messages

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2.3K Points

3 years ago

Hi there murphjax, Yes you are able to make a full payment for the remaining balance. You could complete the process at your nearest Boost Mobile store, online or through customer service. It is recommended to make the payment online to avoid extra fees. Victor21

Nosh_CxUx

Boost Care

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2K Messages

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160 Points

3 years ago

@murphjax: You can add any amount to your balance and then contact customer service so it can be moved towards your installments. 

murphjax

Accomplice

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6 Messages

3 years ago

Where do I find the place to do that on the website?

murphjax

Accomplice

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6 Messages

3 years ago

Thank you for the quick reply back. 

RossyC

Boost Care

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2.5K Messages

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1.7K Points

3 years ago

Hi, @murphjax. You're very welcome. Please, get back to us if you need further assistance. We remain at your service. 

Enthusiast

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2 Messages

3 years ago

I called customer service to pay off the remaining balance for my Boost Up installments only to be told I cannot. How do I apply a payment specifically to my Boost Up installment
JohnJ7

Boost Care

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2.4K Messages

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1.6K Points

3 years ago

We'd like to take closer into this and assist you further. Would you mind sending us a private message with the phone number and PIN? 

To send a private message you simply go to one of our agents profile who you want to send a message to (like JohnJ7) and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.
 

Enthusiast

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2 Messages

3 years ago

Customer Service told me it cannot be applied towards my installments.
JohnJ7

Boost Care

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2.4K Messages

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1.6K Points

3 years ago

No worries! We can definitely help you out with that, MoniqueF. Can you send us a private message with the phone number and PIN so we can take a closer look into this? 

Royt

Boost Care

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1.4K Messages

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600 Points

3 years ago

Hey, Ron4boost! Yes you are able to make a full payment for the remaining balance. You could complete the process at your nearest Boost Mobile store, online or through customer service. It is recommended to make the payment online to avoid extra fees. If there’s anything else that we can do for you, let us know.

Ron4boost

Accomplice

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86 Messages

3 years ago

Was this ever remedied? I was going to ask the same thing but saw this thread first. Can we say with 100% certainty that one can pay off their phone early?
murphjax

Accomplice

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6 Messages

3 years ago

Yes, it was remedied. I paid off the balance in full. 

Groupie

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2 Messages

3 years ago

I’m having trouble connecting with a representative, I am trying to pay off my phone
GermanHR

Boost Care

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641 Messages

3 years ago

Hi, @Breyes1 Could you please send us a PM? We would like to help you with that.

Groupie

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2 Messages

3 years ago

Yes how do personally message guys