Michael7mgm's profile

Tue, Jul 4, 2017 12:00 PM

Ordered an iPhone on July 01, 2017. Cannot track it.

I ordered an iPhone Six on July 01 and received a confirmation saying was apart if the inner circle but. I cannot track the phone and my card was immediately charged for $340 dollars.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

25 Messages

4 y ago

You will receive a confirmation email first when you purchase your phone. Later, when your phone ships, you will receive an email with the tracking number to track your order. Only when your phone is shipped can you track the order. Hope this helps. 

1 Message

4 y ago

I found that the link on the website to get order status does not work.  The link that worked for me is this: 

https://origin-www2-ls.virginmobileusa.com/orderLookupLogin.do

3 Messages

4 y ago

Just a heads up. When I put in my valid order number it says,

"Oops, we can't find your order. Please re-enter your information. All fields are required, and your order number should not include spaces."

However I did receive a shipping confirmation with a Fedex Tracking Number.  

I ordered on July 6th, phone Shipped on July 7th, Expected delivery via Fedex is July 11th. Not quite 2Day Shipping but that is not a problem for me.

3.6K Messages

4 y ago

@sidkaye Hey there! We apologize for the inconvenience. Would you please send me a "Private Message" so I can check the status of the order for you?

~ Joy P.

3 Messages

4 y ago

Hi Joy,

I don't have any issues. Please read my post.