Order

Hi, bcurnutt! Thanks for contacting us. Orders placed after 12PM local destination time will not be processed and shipped until the following Business day (Mon-Fri excluding Holiday).Shipments going to AK and HI are only eligible for Two Day service. 

You’re welcome! We remain at your service. Please feel free to contact us if you have any question/concern or if there's anything else we can assist you with. We'll be more than happy to help!

Tried to send you a private message, but continue to get an error when i do. I'm trying to find out why my order is still processing even though I submitted it between 6-8 AM EST. Your cut off time for shipping is allegedly 2PM "local time" which for me was almost 2 hours ago. I had chosen expedited shipping in order to receive the phone by tomorrow, but i'm not able to see anything other than "processing" under the order status page. Can you please help me?

Hi, bcurnutt! Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

Understood. In that case, please send us a private message along with the order key number without the dashes. 

Thanks. We received your private message, well continue to assist you in private. 

Please click on any of the social care agents user name and select the option "Send this user a private message".