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bcurnutt
Great Topic!
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13 Messages

Wed, Jan 30, 2019 6:00 PM

Order

I placed a order today and for the shipping I chosed next day shipping...so should I get it by Friday?

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Accepted Solution

Royt

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1.4K Messages

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420 Points

2 years ago

If was placed after 12PM local destination time, it'll be processed and shipped tomorrow. If you have any other question or concern, just let us know.

Royt

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2 years ago

Hi, bcurnutt! Thanks for contacting us. Orders placed after 12PM local destination time will not be processed and shipped until the following Business day (Mon-Fri excluding Holiday).Shipments going to AK and HI are only eligible for Two Day service. 

bcurnutt

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13 Messages

2 years ago

So it should be processed and shipped tomorrow right?
bcurnutt

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13 Messages

2 years ago

Ok thanks for answering my questions
Royt

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2 years ago

You’re welcome! We remain at your service. Please feel free to contact us if you have any question/concern or if there's anything else we can assist you with. We'll be more than happy to help!

bcurnutt

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13 Messages

2 years ago

My order still says processing! Can you check on my order?

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3 Messages

2 years ago

Tried to send you a private message, but continue to get an error when i do. I'm trying to find out why my order is still processing even though I submitted it between 6-8 AM EST. Your cut off time for shipping is allegedly 2PM "local time" which for me was almost 2 hours ago. I had chosen expedited shipping in order to receive the phone by tomorrow, but i'm not able to see anything other than "processing" under the order status page. Can you please help me?

bcurnutt

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13 Messages

2 years ago

How do I send a private message?
Royt

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2 years ago

Hi, bcurnutt! Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

Royt

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420 Points

2 years ago

Understood. In that case, please send us a private message along with the order key number without the dashes. 

bcurnutt

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13 Messages

2 years ago

I just sent you a private message
Royt

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420 Points

2 years ago

Thanks. We received your private message, well continue to assist you in private. 

Royt

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1.4K Messages

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420 Points

2 years ago

Please click on any of the social care agents user name and select the option "Send this user a private message". 

bcurnutt

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13 Messages

2 years ago

I don't have a account yet ! I ordered a phone only

Accomplice

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5 Messages

2 years ago

HELLO