edodge's profile

Newbie

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2 Messages

Sat, May 25, 2019 11:00 AM

Need help activating and swapping phones because website isn't working

I need help activating my new phone and swapping with my old phone. 

I tried activating it on the website and after I enter that I want to keep my same number the site just spins and never moves on.

I also tried calling on my old phone to activate the new one be cause my old one has cellular service, but the automated voice I finally got to after a lot of menu hopping said I couldn't call from the old phone that I want to swap. 

Please help me activate and swap for my new phone.

Responses

JohnJ7

Boost Care

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2.4K Messages

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1.4K Points

2 years ago

To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.
 

JohnJ7

Boost Care

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2.4K Messages

 • 

1.4K Points

2 years ago

No worries! We can definitely help you out with that, edodge. Just send us a private message with the phone number and pin code for your account, and the MEID of the new phone and ICCID/SIM card number. 

Newbie

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2 Messages

2 years ago

I called in and got help for a customer service person. Thanks.