4 Messages
Name and Email used to register account?
Hi there,
I mean no disrespect to Boost Mobile. I just got two email's stating that my email and name was used to buy a line of service. I would like to figure out how to cancel this or determine if my CC was stolen to make this purchase?
Thank you,
Responses
Cara
Boost Care
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807 Messages
4 y ago
Hello! Thanks for letting us know about this. We understand your concern and we'll be happy to help you. Please send us a private message to assist you with this.
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Dellama13
4 Messages
4 y ago
I really would like to, but when attempting to private message you, I get a response stating the user does not have private messaging enabled.
Thanks.
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Thevikingpower
Boost Care
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200 Messages
4 y ago
Hi. To send us a private message, click on the name and from there you will be able to send us a private message.
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Dellama13
4 Messages
4 y ago
Hi there,
I've tried again with your user and still unable to send. I think I am having a glorious lack of intelligence on this.
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SeaWolf
745 Messages
4 y ago
Not you, @Dellama13, just a little hitch with some newer agents. Try sending a PM to @Hamilton or @Joy1713 while we get this straightened out.
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Dellama13
4 Messages
4 y ago
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fix7191
9 Messages
3 y ago
2018-04-04
I too have received 2 emails for a Boost Mobile account I did not open.
Someone has used my email address to open a Plan: $50 Unl Talk/Txt/Data
Can some Admin or Social care agent please reply to whom I can PM to resolve this issue?
Thank you
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Victor21
Boost Care
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3.3K Messages
3 y ago
Hi there fix7191. We definitely want to get this figured out for you ASAP. This usually occurs when a current customer has a similar email address and enter it incorrectly. Please send us a private message with your email address and any account information that may be on the email and we will look into this for you. Victor21
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fix7191
9 Messages
3 y ago
Thank you PM sent to @Victor21
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RossyC
Boost Care
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3K Messages
3 y ago
Thanks, @fix7191. We'll continue assisting you in private.
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fix7191
9 Messages
3 y ago
Please help, I sent a PM to @RossyC and @Victor21 to resolve this issue.
Thank you
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fix7191
9 Messages
3 y ago
2018-10-10
who can I pm to stop a boost mobile account user from using my email address (i am not a boost mobile account holder)?
This issue is reoccurring again. I just received from
From:
6 months later, I thought this was resolved.
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Victor21
Boost Care
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3.3K Messages
3 y ago
Understood. We could help with this issue. Please send us a private message with your email address and contact number. Victor21
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fatchavez
2 Messages
2 y ago
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fatchavez
2 Messages
2 y ago
I just had the same thing. Boost does email verification on the forum, but not when signing up new users. I called customer service and the jerk on the other end refused to help me since I only have their phone number not their pin code.
Anybody have any luck getting this resolved on their end?
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