user123456's profile

Wed, Dec 30, 2020 9:00 AM

Mum gets FreeMsg@boostmobile.com emails, but has never signed up.

My mum keeps getting emails from the above address. For example:

 

"Your payment of $57 was successfully processed. You've made 5 Boost UP! payments."

 

The issue is my mum is in the UK and has never signed up for or even heard of Boost. I can only imagine some other customer has entered the wrong email address. She is finding it very confusing.

 

Does anyone know how I might go about getting this resolved? There seems to be no way to actually contact a human on this site. 

 

Thanks. 

 

Responses

Boost Care

 • 

2.9K Messages

10 m ago

Hello, user123456. Thank you for bringing this to our attention. We apologize for any inconvenience. Please send us a private message with the details so we can assist you with that. 

 

To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.