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Mon, Jan 27, 2020 3:00 PM
a year ago
Hi there, @Mindy521! Could you please provide us with more details about the issue?/ Are you getting any specific error message on your phone? What's the make and model of your phone? To research further, can you send us the cross streets and ZIP code where this occurs?
Please send us a private message with the address where you are experiencing this issue.
There are gaps in coverage within our coverage areas that, along with other factors both within and beyond our control (network problems, software, signal strength, your wireless device, structures, buildings, weather, geography, topography, etc.), will result in dropped and blocked connections, slower data speeds, or otherwise impact the quality of services. Sprint regularly measures the performance, coverage and speed of its 3G and 4G data networks in an effort to ensure our coverage and performance.