MasterCard PROMO horrible customer service support

Question

I received an invitation email for the auto-pay with MasterCard get a $25 gift card. Sent an inquiry about it since I did not receive anything about how to retrieve my giftcard when first payment went thru..got email back saying I didn't get email invitation, which is false. I sent screenshot back of email. no response. Call customer service and sit on hold forever after listening to automated options for 20 minutes..and the guy transfers me to MasterCard, which isnt helpful considering it's not their promo. They send me back and I hear 'looks like you contacted us recently and we're advised to turn your phone on and off' like WHAT c'mon this is ridiculous. Do I sent another email inquiry. This is crazy. I've been with boost for five years but it may be time to switch..it's always something with this company. Had anyone else had this issue or Know how to fix?

melissac · Answer

Sorry to hear that, Melglenn08. Have you received a text message with the redemption code?

Melglenn08 · Answer

No. That is why I sent an inquiry and called. I do not understand why I received invitation and followed directions and paymt went thru and stillasn't been acknowledged.

melissac · Answer

Can you shoot us a private message so we can take a closer look?

Melglenn08 · Answer

How do I send direct msg

kornfed5150 · Answer

I'm having the same exact problem!

JamieB · Answer

Hey, kornfed5150! We have replied to your Private Message. Please check it out.

vbuttone · Answer

I received the same text message and I also called customer service and was put on hold and hold again was asked what # did it come from l gave the 6 digit code still no one could give me any answers!! WHAT'S UP BOOST I DIDN'T ASK FOR IT, IT WAS SENT TO ME OUT OF THE BLUE SO WHY DOESN'T ANYBODY AT BOOST HAVE ANY KNOWLEDGE OF WHAT IM TALKING ABOUT?? NOW IM THINKING IT MAY BE A SCAM JUST TO GET MASTERCARD INFO.? WHAT YOU THINK?? ANYBODY ELSE THINKING THAT?

Carol21 · Answer

Thanks for bringing this to our attention, @vbuttone. How about we take a closer look? Are you enroll in the Auto-Pay program?  Please send us a DM so we can chat further.

kornfed5150 · Answer

I've been with Boost for 15 years. I did what I was supposed to do as far as the email that was sent to me regarding the $25 MasterCard rewards card. apparently their own support team doesn't know the rules and if they did they wouldn't be trying to pawn me off on Mastercard, telling me to call them and talk to their support teams. LOL. I think it is what it is.... Outsource customer service from overseas who probably do the same job for three different phone companies under the Sprint network. the way I saw the rules is that you signed up for auto reboost before August 17th... Then you just wait a billing cycle and as soon as it goes through you would eventually receive your MasterCard rewards card. they're trying to tell me that the billing cycle or the billing date would have to fall before the 17th. I don't know about you but my email did not state that at all. It said sign up before the 17th. it said to wait a billing cycle further on down in the email but it had nothing to do with the expiration of the offer. You had to sign up before the expiration date and then all you had to do was to wait for the billing cycle to complete the offer.

Al3x · Answer

Hi there kornfed5150.. I am so sorry for the confusion here with the Master Card Incentive Program. This is how it works to the bare bones: You will receive an SMS or email inviting you to participate on the program and how to join. You will be require to set up your Master Card on Auto Pay on or before 8/18. And then after 1 AutoPayment has been completed to cover your monthly cycle, (this payment must be automatic to cover your current billing) you will receive another SMS with a redemption code to redeem it online (https://boostrewardcard.com) It may take up to 4 weeks after the AutoPayment to receive this code. This code is valid for 90 days after receiving it. I think that covers it regarding the Master Card Incentive Program but if you need help or further assistance you can reach out for more info by email help@boostrewardcard.com or by phone at 1-888-867-8032. I hope that this is more clear to you. If you have any question or concern, please let me know.

kornfed5150 · Answer

So I did do everything right. According to the private messages I got from customer service and on the phone, I had done it wrong. I knew I wouldn't get the redemption code right away but they made it sound like I would never get it because the auto payment want before 8-17-18. Hope it works.

Al3x · Answer

If you set up the way I explained above, then you should have not problem getting this promo.  I am also glad this has cleared any doubts you may have had with the Incentive Program and thank you for your understanding. We are here to help.

Cubeboy · Answer

Same here. Called customer service 2 times, given 2 diff. Solutions and neither worked.

MichaelDe · Answer

So sorry about the trouble! Can you please send us a private message with the details, so we can work through this?

Cubeboy · Answer

I've had the same issue with the Mastercard giftcard. Never got card after following instructions to the letter and called customer service and they lied to me twice.

Melglenn08

MasterCard PROMO horrible customer service support

Responses

melissac

Melglenn08

melissac

Melglenn08

kornfed5150

JamieB

vbuttone

Carol21

kornfed5150

Al3x

kornfed5150

Al3x

Cubeboy

MichaelDe

Cubeboy