3 Messages
MasterCard PROMO horrible customer service support
I received an invitation email for the auto-pay with MasterCard get a $25 gift card. Sent an inquiry about it since I did not receive anything about how to retrieve my giftcard when first payment went thru..got email back saying I didn't get email invitation, which is false. I sent screenshot back of email. no response. Call customer service and sit on hold forever after listening to automated options for 20 minutes..and the guy transfers me to MasterCard, which isnt helpful considering it's not their promo. They send me back and I hear "looks like you contacted us recently and we're advised to turn your phone on and off" like WHAT c'mon this is ridiculous. Do I sent another email inquiry. This is crazy. I've been with boost for five years but it may be time to switch..it's always something with this company. Had anyone else had this issue or Know how to fix?
Responses
melissac
Boost Care
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2.2K Messages
3 y ago
Sorry to hear that, Melglenn08. Have you received a text message with the redemption code?
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Melglenn08
3 Messages
3 y ago
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melissac
Boost Care
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2.2K Messages
3 y ago
Can you shoot us a private message so we can take a closer look?
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Melglenn08
3 Messages
3 y ago
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kornfed5150
4 Messages
3 y ago
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JamieB
Boost Care
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944 Messages
3 y ago
Hey, kornfed5150! We have replied to your Private Message. Please check it out.
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vbuttone
1 Message
3 y ago
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Carol21
Boost Care
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1.2K Messages
3 y ago
Thanks for bringing this to our attention, @vbuttone. How about we take a closer look? Are you enroll in the Auto-Pay program?
Please send us a DM so we can chat further.
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kornfed5150
4 Messages
3 y ago
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Al3x
Boost Care
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1K Messages
3 y ago
Hi there kornfed5150.. I am so sorry for the confusion here with the Master Card Incentive Program. This is how it works to the bare bones: You will receive an SMS or email inviting you to participate on the program and how to join. You will be require to set up your Master Card on Auto Pay on or before 8/18. And then after 1 AutoPayment has been completed to cover your monthly cycle, (this payment must be automatic to cover your current billing) you will receive another SMS with a redemption code to redeem it online (https://boostrewardcard.com) It may take up to 4 weeks after the AutoPayment to receive this code. This code is valid for 90 days after receiving it. I think that covers it regarding the Master Card Incentive Program but if you need help or further assistance you can reach out for more info by email help@boostrewardcard.com or by phone at 1-888-867-8032. I hope that this is more clear to you. If you have any question or concern, please let me know.
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kornfed5150
4 Messages
3 y ago
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Al3x
Boost Care
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1K Messages
3 y ago
If you set up the way I explained above, then you should have not problem getting this promo. I am also glad this has cleared any doubts you may have had with the Incentive Program and thank you for your understanding. We are here to help.
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Cubeboy
24 Messages
1 y ago
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MichaelDe
Boost Care
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729 Messages
1 y ago
So sorry about the trouble! Can you please send us a private message with the details, so we can work through this?
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Cubeboy
24 Messages
1 y ago
I've had the same issue with the Mastercard giftcard. Never got card after following instructions to the letter and called customer service and they lied to me twice.
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