I never received my order number and confirmation email.

Hello @nasthesavior We apologize for the inconvenience. We'd like to review the status of the order! Can you private message us with the first and last name used to process the order,  so we can take a closer look?

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

~ Joy P.

Hi all! Please check your Spam/Junk/Promotions folders for the confirmation email.

Hi Johnpreston37! If you have not received a confirmation number and don't have the order number, then is very likely that the order didn't go through. Perhaps it was declined. Have you checked your credit card statement? If you have an existing account with Boost, please send us a private message with your phone number and security pin, as your order might be registered on your account.

EdwinRG

Hi there, @dfullwood96! We apologize for this experience. Definitely want to look into this for you. Please send us a Private Message with your order number, model purchased and shipping address.

~Nosh_CxUx

Thank you for sending us a Private Message. Please provide us with your order number, model purchased and shipping address.

~Nosh_CxUx

Thank you for sending us a Private Message, @dfullwood96. If you have any other question or request, feel free to let us know. We're here to help!

~Nosh_CxUx

I have the same problem. I ordered the Galaxy S9 and I have had the funds taken from my account but no other confirmation. I wanted to check the status but don't have the proper information. Please can I get some help?

Really sorry to hear that, @kendrajoyner! We’d be happy to help. Can you please send us a private message with your phone number and PIN (if any) so we can take a look? 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

I also never received a E mail conformation number for /tracking/shipping  my phone i ordered. Any help would great! Thanks!

Hello, @CM93. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.