Newbie
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1 Message
Help activating new phone: clicking "activate" and nothing happens
Hello,
I lost my iphone 6s on Friday, the 31st. Since then, I have purchased a new phone (Samsung Galaxy A10e) through Virgin Mobile. Previously, I had the "inner circle plan" as my phone plan, but that plan is not allowed on my new phone. That is fine, I don't mind switching to a new plan. However, when I try to activate my new phone using a recommended plan, I go through all the steps, click activate, and nothing happens. I have already sent two emails to try to get help. Please help me activate my new phone.
Responses
θ_Rules
Promoter
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57 Messages
a year ago
You'll have to call VM to activate. If you try to swap phones with an older plan it does that. Had same thing happen to me & others. Did that with my mom's old phone when she went to a smartphone but swapped a J7 (2015) for a J7 Refine no problems on the site..
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Reinhardt_S
Boost Care
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1.3K Messages
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1.9K Points
a year ago
Hi there! Sorry for the delayed response. Support is available from 6:00 a.m. to 10:00 p.m. CST. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".
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