HelpPlease11's profile



1 Message

Mon, Feb 10, 2020 9:00 AM

Help activating new phone: clicking "activate" and nothing happens


I lost my iphone 6s on Friday, the 31st. Since then, I have purchased a new phone (Samsung Galaxy A10e) through Virgin Mobile. Previously, I had the "inner circle plan" as my phone plan, but that plan is not allowed on my new phone. That is fine, I don't mind switching to a new plan. However, when I try to activate my new phone using a recommended plan, I go through all the steps, click activate, and nothing happens. I have already sent two emails to try to get help. Please help me activate my new phone.  





57 Messages

a year ago

You'll have to call VM to activate.  If you try to swap phones with an older plan it does that.  Had same thing happen to me & others. Did that with my mom's old phone when she went to a smartphone but swapped a J7 (2015) for a J7 Refine no problems on the site..


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a year ago

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