Wed, Nov 24, 2021 2:55 AM

Grandfathered Virgin Mobile

So I had a grandfathered plan. 235$ in my account. Then they upgraded the network. They required that I upgrade my phone. I bought a phone that they said would work. I waited. I checked the imei and it was ineligible. I had to send it back. I had to buy a phone directly from boost.  Then my service didn't work. So they wouldn't allow me to Pay As you Go.  I had to upgrade plans or I had no service. Now I am ineligible for my Pay As You Go. I have contacted Customer Service since this happened 8 days ago. They keep telling me they will contact me in 48-72 hours. 3 times now. They aren't returning my funds. 9 solid hours in chat and using other providers to contact Boost. They have no Management. No Customer Service that hasn't lied to me. I work full time. This sucks. Everyday off I contact them. No Results.  

3 Messages


Someone help me. 

Boost Care


180 Messages

Hello Chere. Thank you for contacting us. We will be happy to help. You will need to call our customer service line at 1-833-502-6678. We can not exchange account information securely on this platform and so we can not access your account. We hope to hear from you soon.

-Marcos G

3 Messages

I have called 4 times now. They tell me that they will look into this. Last week, I was on the phone with customer service, on text with customer service, while activating the phone on a 3rd telephone line.