Se7enpointstar's profile

Wed, Jan 9, 2019 12:00 PM

Forgot pin and screen is broken/black

The screen on my J7 is dead, just completely black, and I've tried everything to fix it. Worse yet I forgot my pin!!! I've tried 8 different ones and they're all wrong. I've been with Boost for 10 years and now Customer Service won't help! I bought a new phone with a new#, but can't stop payment on the old one without the pin. Please help!!! Thanks!

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Responses

2 y ago

I’d like some help with this same problem too, how can I retrieve my pin?

Boost Care

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3.6K Messages

2 y ago

Hi there Eliseodiazpelay. Please send us a private message with the details and we will look into it. Victor21

2 Messages

7 m ago

same exact problem need help !

Boost Care

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3.7K Messages

7 m ago

Hi, doeJohn! Please send me a private message with your phone number and activation date of your account (month and year).