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Fri, Mar 2, 2018 6:00 AM
I forgot my pin and lost my phone, I need help
23 d ago
3 y ago
Hello, @bengaliin. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.
Hi, @Sweetcecilia COuld you please send me a PM with your current phone number so I can try to help you?
So sorry to hear you lost your phone @Ashme32god1st. Definitely want to look into this for you. Please send us a PM with your phone number.
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".
how can I change my pin my phone is lost
Hello, Mobwives1981! We're sorry that happened. We'll be happy to assist you. Just send us a private message with the phone number so we can take a closer look into this.
Be sure to click "✓ Accept as Solution" when you find an answer that works for you.
Thanks for your reply, Mobwives1981! We have received your private message and we'll take care of this for you today.
We can definitely help you out with that, @Jenndawson. Please, send us a private message with your phone number, MEID number of your phone, and the last PIN number that you remember.
You're very welcome @Jenndawson. We remain at your service.
I am having this same issue. No one can help! My pin won't work and my phone is lost. I be called customer care and I keep getting hung up on. Is there no other way to retrieve or reset my pin other than having it sent to a phone that doesn't exist?! I don't have an email associated with the account and it's been ten years since I opened the account so I don't rember the date it was opened. The original place I opened the account is no longer there!!! Help!!!
Hi there, Nneka78! Definitely want to look into this for you. Please send us a private message so we may work directly with you.
You can send a private message by clicking on my name, then selecting the message option from the profile page.