Extended voice not working
I recently traveled to the midwest. According to the Virgin Mobile coverage map for the area, my phone should have been in an "extended voice" region, where I should have been able to access a partner network with no extra charge (for voice? data? both?). I am currently on a voice/text only plan on a Samsung Galaxy A10e. When I got to my destination I discovered I had no voice or text service. I could find no setting on my phone to enable extended voice. I tried submitting a support request, but of course, it didn't go out since my phone thought I had no service. According to your coverage map I thought I was ok. It's a good thing I didn't need phone service, or I would have been out of luck.
How does one access the "extended voice" feature when out of a normal Virgin Mobile coverage area? If it's not possible, this needs to be made clear on the coverage map.