kislas's profile

Newbie

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2 Messages

Tue, Feb 19, 2019 10:00 AM

Double Charge, No Confirmation

I tried to order a new LG Stylo 4 today. When I clicked the button to complete the order there was a spinning circle and I guess it reloaded the page so I clicked it again and it did the same thing. Then I go to my online banking and I see that my card has been charged twice. I never got a confirmation email and when I click "track order" on my My Account page it just redirects to the virginmobileusa home page so I have no way of knowing if anything is being processed on Virgin Mobile's side. I only wanted one phone and I don't want to be paying for two.

Responses

Carol21

Boost Care

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1.2K Messages

2 years ago

Yikes! We definitely want to get this figured out for you ASAP. Can you DM us your phone # so that we can investigate further?