Did You Know: How to Swap a Phone
Did you know it’s easy to change out your phone online or in our automated voice system?
Before you start, you’ll need this info:
- The device serial number (It’s on the box that the phone came in or the back of the Phone – behind the battery)
- The phone number of the phone that you want to swap
- Your Account PIN (forgot your pin?)
Once you’re ready, visit Virgin Mobile web site - Activate and follow the step-by-step instructions.
Or call 888-322-1122
- Note: You cannot use your current Virgin Mobile phone to call from, call from another active mobile phone or landline.
- Choose option 3 (Account Changes) then option 2 (Swap phone)
- Follow the voice prompts to complete the swap
- Start using your new phone!
Virgin Mobile Gives You Extra