jenwalker's profile

Tue, May 15, 2018 2:00 PM

Delivery Issues

I was expecting my phone all day today when suddenly my Fed-Ex  tracker said they had wrong address and could not deliver. I was not allowed to give them the apartment number that Boost had left of the label. I need my phone and do not want to cancel my order, if that's even an option. I can get a hold of support.  What do I do?It's only an apartment number. My last phone I ordered from boost was suppose to come with a $100.00 free service which they also never honored. Only reason I'm still with Boost at this time is because my son is also on my plan. But this is it, if they do not correct this swiftly I'm finished.

Responses

Accepted Solution

Boost Care

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1.7K Messages

3 y ago

Hey there, @jenwalker! We're deeply sorry to hear about your situation. Let's do our very best to change your mind about our company. Just to confirm, which phone did you purchase? Also, could you please let us know more details about that $100 credit promo you are inquiring about? If possible, please send us a private message with your order number, that way we can check your address as well.

3 y ago

Don’t order from them. They scam people. I never got my phone they claimed they delivered and after I spend 2 hours on the phone with them they didn’t help me and I’m stuck paying for a phone I didn’t get. The worst service ever, then when you call they don’t understand English well

Boost Care

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641 Messages

3 y ago

Hi, @dolcebellezza27 Sorry to hear that. Could you please send me a PM with your order tracking number?

Boost Care

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1.1K Messages

3 y ago

Hey there, @Kenya451. Be aware, orders placed on holidays/weekends with overnight shipping, will not be processed and shipped until the following business day.

2 Messages

3 y ago

I ordered my phone at 2:30am today with the extra $12 for expedited next day? will it be delivered today?

14 Messages

3 y ago

I want everyone to know that Boost Mobile made everything right, including the $100 serice they owed me from last phone purchase!

Boost Care

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1.1K Messages

3 y ago

Hi, @jennwalker! We'd like to help you. Can you please provide us more details about this situation through a private message?

2 Messages

3 y ago

hey i have the same issue with a phone i ordered, can you help me?

Boost Care

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641 Messages

3 y ago

Hi, @louis95 How much time ago did you place your order? The order is missing your apartment/unit number?

2 Messages

3 y ago

the order was placed on July 5th and yes it's ,issing my apt number only.

2 Messages

2 y ago

I have the same issue. FedEx can't deliver my order because of my incorrect unit number. They need it to be delivered tomorrow, please help.

Boost Care

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2.2K Messages

2 y ago

Hi there, @Nahiya. Thank you for stopping by. Definitely want to help you with this. Please send me a Private Message with order number so we can take a look into this. 

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

1 Message

1 y ago

I’m having the same problem. Been expecting this phone for the past week or so and all of a sudden the delivery has an exception.

4 Messages

8 m ago

I am having the same problem. I ordered the phone on Friday morning and it is now Wednesday and still no update on the order tracking number, I even paid the extra $12 for next day delivery.