dm1998's profile

Thu, Sep 17, 2020 5:00 PM

Deactivization

I recently sold my my boost mobile phone and they're having trouble activating it saying they need my previous number and pin.  Should I give that to the buyer or can you deactivate my previous accout?

Responses

Boost Care

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2.6K Messages

7 m ago

Hi there, dm1998. Thanks for contacting us.

 

To better assist you, please send us a private message with the following information: 

- Phone number 
- PIN 

Boost Care

 • 

2.6K Messages

7 m ago

Yes, with the phone number and PIN one has access to the account. The account seems to be cancelled on our end, though. 

 

That's not the serial number needed. It's the IMEI or DEC.

3 Messages

16 d ago

hi can you tell  i bough this cellphone online and its attached to a number how to do a

Deactivization 

  i dont have the information of the old account  please le me know the steps