Data Done Right - Your Questions Answered
Can I keep my current phone and phone number?
Yes, if you migrate to a Data Love plan by 8/31/17. We will establish a new account for you, port your current phone number and set up your existing phone.
-After 8/31/17, you will need to set up a brand new account, with a new number, on a new phone, in order to continue service with Virgin Mobile.
-From 9/1/17 - 9/30/17 we are offering a LG Tribute HD for $1. To learn about this offer, call us at 1.888.322.1122. You will need to identify yourself as a Data Done Right/Custom customer and also provide the email adress on your account.
Does moving from Data Done Right to a Virgin Mobile Data Love plan change my billing cycle?
Yes, your new billing cycle will begin the day you start your new Data Love plan.
What about my account balance?
Any funds left on the account can be transfered if you call 1.844.680.3922 by 8/31/17, to apply a credit to your new Virgin Mobile plan. After 8/31/17 funds will be forfeited, per the Terms and Conditions.
We understand that you may have questions about the end of our Data Done Right plan, and what that means for you, your phone and your service. We've assembled key info in this post, but if you have further questions about your account, feel free to reach out to the Virgin Mobile Customer Experience team …on Facebook Messenger: …or via Twitter DM:
-The VM Community Team ——————————————— Why did I receive an offer to change my Virgin Mobile service from my Data Done Right plan to a Virgin Mobile Data Love plan? Can I just keep my Data Done Right plan? We've updated our offers to provide the best value to our customers. As part of this offer refresh, we’re discontinuing the Data Done Right plan. All Data Done Right customers must switch to a Virgin Mobile Data Love plan before 5/31/17 to avoid losing service. But don’t worry—we can set you up on a new plan with even more of the things you love. Want to buy a new phone? Great! Check your email for a great offer, or go to virginmobileusa.com. Prefer to keep your phone? No problem. Give us a call at 1.844.680.3922 and we’ll switch you over to a Data Love plan in just a few minutes. Does moving from Data Done Right to a Virgin Mobile Data Love plan change my billing cycle? Most likely. Your new billing cycle will begin the day you start your new Data Love plan. Can I keep my current phone number? In most cases, your phone number can be transferred to your new phone for use with your Virgin Mobile Data Love plan. If your number is eligible for transfer, you'll need to keep your Data Done Right service active until the process is complete. You'll also need the following information to complete the transfer process from your Data Done Right phone to your new phone: • Data Done Right account holder's name and billing address • Data Done Right account number [same as the phone number] and PIN or password If you need assistance during this process, reach out to our Customer Care team at 1.844.680.3922. Do I need to port my phone number when I activate a new phone on a Virgin Mobile Data Love plan or can I get a new number? It's up to you! We’re happy to set you up with a new phone number or transfer your existing phone number. What about my account balance? Any funds left on the account after Data Done Right service ends will be forfeited unless you call Customer Care to apply a credit to your new Virgin Mobile plan.