bennovacane's profile

Mon, Jan 14, 2019 3:00 PM

Can't login to my account!

Hey there! I'm not able to login in to my virgin mobile accoutn because apparently my password is wrong even though it's been the same for who knows how long now. It's never given me trouble up until now. I really want to login in so I can top up and restart my plan! Thank you!

This conversation is no longer open for comments or replies and is no longer visible to community members.

1 Message

3 y ago

I can't log into my account it keeps saying my password is not right but I haven't changed it so now I have no service because I can't top up. Can anyone help me please. Pam.

Boost Care

 • 

2.9K Messages

3 y ago

Hi everyone! We'll be happy to assist you and will take care of this for you today. Can you send us a private message with your phone number to verify your account? Thanks!

1 Message

3 y ago

I need assistance to log into may account Dorothy Rayner . It was paid last night online. I need to check or I will change services.

Boost Care

 • 

2.9K Messages

3 y ago

Don’t fret, Moz12DR11! We’ve got you. Please send us a private message with your phone number to assist you with this.

1 Message

3 y ago

Got new phone and don't remember setting up a pin or security questions. How can I get into my account

Boost Care

 • 

2.3K Messages

3 y ago

Hi there, @Lkdryden414! We can definitely help you out with that. Please, send us a private message with your phone number and the last PIN code that you remember. 

1 Message

2 y ago

I'm in the same boat, and worrying i'll lose my number as it just ran out of money and I haven't received a message from boost.

How do i top up please?

thank you

Peter 

3.6K Messages

2 y ago

Hello @eriphila We'll be more than happy to assist you today! Would you please send us a private message with your phone number and PIN?

Note: For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the  option to send me a Message.
 

~JoyP.

1 Message

2 y ago

I need to reset my pin. My service was interrupted but I don't know the pin to top up.

Best,

Jesse Brown

2 y ago

Hello, 

I can't log in to my account because apparently my phone number and pin code are wrong even though they have haven't been changed. I need to log in right now because I need to top up and restart my plan. 

Thank you

Boost Care

 • 

3.5K Messages

2 y ago

Hi, ankomatupoyo987. Please send us a private message with the account phone number, pin code.

5 Messages

2 y ago

Suddenly I cannot login to my account anymore. It was supposed to transfer this week. Can someone look into it?

Boost Care

 • 

3.5K Messages

2 y ago

Hi, vmPayLoUser. Please send us a private message with the account phone number and pin code.

11 Messages

2 y ago

I have the same problem. Able to log in last night but today says phone number and pin are incorrect, even though they are the same as always. Transfer was between Feb 23 and 26, which is today. Does this mean it has been successfully transferred? How do I log into Boost to check? My recent top up went through and it said next top up date is May 21.

Boost Care

 • 

2.3K Messages

2 y ago

@cardinal: You can access the Boost Mobile website here.