A

Sun, Nov 21, 2021 4:08 PM

Can you please stop deleting my question

I need my account number. Calling customer service has provided no help up this point. I would appreciate it if someone would answer me rather then deleting my question 2 times

Accepted Solution

24 Messages

14 d ago

Try contacting them via chat.  Log into your account and click on chat.  I never had to wait more than 5 minutes to chat with an agent.  (A record of your chat session will be kept in your account so that's helpful.)

5 Messages

14 d ago

i tried that, but because that phone is currently unusable due to the forced sim card upgrade, theyre forcing me to call

5 Messages

14 d ago

After deleting my payment method and making one last monthly payment they decided to reactivate my service regardless of a supposed outdated sim card, i was able to use that chat function and talk to someone