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Sun, Jan 27, 2019 1:00 PM
2 y ago
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Hi there, @maegnconner. Removing the Grace period will not guarantee that you'll be eligible for the Boost Up. The system will choose the customers after having 12 consecutive on time payments automatically.
If the system chooses your account as eligible you will receive a text message letting you know that you're eligible. @maegnconner.
We’d love to help you out with this, Kinah! The BoostUP! program is not compatible with the grace period. If you would like to take advantage of the BoostUP! program we need to remove the grace period. If you agree, please click on my username and select to send a private message. On that message, please provide me your phone number and PIN.
We apologize you feel this way, will you rather get the grace period removed?
Oh, I see! There is a time frame, yes of 3-5 business days.
Understood. When did you requested the grace period to be removed?
That's correct. Thank you for contacting us.