mizouse's profile

Sun, Jul 2, 2017 6:00 AM

Account Locked

I am trying to access my account to update my payment information before it expires. However yesterday when I tried to log in I temporarily locked my account. Today I reset my PIN to make sure it was correct only to get the same error message. Is a temporary lock supposed to last that long? And is each failed attempt resetting the time? I have a 6 digit PIN but do not know why it isnt working

Responses

2 Messages

4 y ago

Thank you. I will wait the full 24 hours just to be sure before trying again. Hopefully that works