SeaWolf's profile

Thu, May 11, 2017 6:00 AM

SOLUTION: How can I upgrade?

Question

How long do I have to keep a phone before I'm eligible to upgrade?

Answer

Just like Boost website says here;
https://www.boostmobile.com/why-boost/why-prepaid/

"Prepaid lets you upgrade your phone when you’re ready, so you don’t have to wait around to see when you’re eligible for a new phone."

In order to be eligible for existing customer promotions, your device must have been active on your account/number for 120 consecutive days.

 

Question

How do I upgrade with BoostUp!?

 

Answer

If you are on a monthly plan and have made 12 consecutive on-time payments, you may be eligible to upgrade with Boost Up!  Boost Up! allows you to purchase a smart phone or basic phone with a variable down payment (as low as $1 plus tax) followed by 18 installment payments. 

 

If you are eligible for to apply for BoostUp! you must visit a participating Boost Mobile location and be approved in order to complete a purchase.  Approvals are subject to identity and address verification as well as financial eligibility requirements.

 

Only the first or primary line on the account can be eligible for BoostUp!  If you are on lines 2 - 5 of a family account, you must break away and create your own individual account in order to become eligible.  As long as the account history is good, on a monthly plan with 12 consecutive on-time payments, the new line may become eligible. 

 

At this time, on the Boost Premier program members are not eligible for BoostUp!.  You may de-enroll in Boost Premier by clicking here.  Once you have de-enrolled, you may check your Boost Mobile account after the 1st of the month to find out if you're eligible for BoostUp!

 

Question

How can I tell if I'm eligible for BoostUp!

 

Answer

Find out if you're eligible for BoostUp! by logging into your MyBoost "My Account" portal online. If you're eligible you should have the BoostUp! option under the "Device" section of your Home tab.

 

 

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4 Messages

Il y a 1 a

So my iPhone was stolen over a week ago. I have made a claim already.. my problem is that you have to send in a Affidavit and a copy of your ID with it having the correct address on it. I work everyday and the place is closed when I get off.  I would get online and do it but it will not accept my form of payment ( cash app). I need my phone replaced so bad. My old phone which is a Samsung A20 has been hacked and has a virus. On top of that I just hate Samsung and miss my iphone so bad.. Someone please tell me how to get this stupid insurance company to give me a break... I updated my address with boost already, I have been a faithful, loyal customer and this sucks....

Boost Care

 • 

2.9K Messages

Hello, . Thanks for reaching out to us. Sorry about the trouble. Have you tried to contact the Phone Insurance company for assistance?
- JohnJ7

4 Messages

Il y a 1 a

Sorry I just noticed I replied on another question. This stupid phone sucks.

4 Messages

Yes! They are saying my address on my Form of ID, Boost address and Affidavit all have to match.  Only thing that doesn't match is my ID.😒

Boost Care

 • 

2.9K Messages

We apologize for this experience. The request must meet the established requirements, and unfortunately we do not have a way around. As for the problem you are having with the Samsung device, have you already tried resetting it?
- JohnJ7