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Wed, Feb 17, 2021 2:25 PM
I made an order online yesterday around 5pm EST.
I need that order cancelled.
2 m ago
Hello, pigmalien. Thanks for reaching out about this. We will submit a case over to our Order Team to see if there is still time to cancel the order before it ships. Order cancellation is unfortunately not guaranteed. Do you have an account with us?
Thanks for replying. I've marked our message private so we can discuss the order information. Would you be able to share your order number?- JohnJ7
Thanks for the information. We have created a case with ID: 294797197 for the order cancellation request.
If we are able to cancel the order, you will receive an email confirmation regarding the order cancellation. If the device ships before the order cancellation is processed, you can do a Return To Sender with FedEx or process a Return (within 7 days) of receiving the phone.
If there's anything else we can help you with, let us know.- JohnJ7
You can only have the $10 plan if it's with a new account.- Annie1424
Hi there, pigmalien. Thanks for contacting us.
Thanks for reaching out about this! I've marked our message private so we can discuss your account.
Please, give us the phone number and PIN to check the account.
828 697 0797
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