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Fri, Jul 16, 2021 10:47 PM
When exactly were we notified of this $5/month deduction?? I think that is more than my service cost from Virgin Mobile!
1 m ago
2 m ago
Hello Vickie! We will be happy to clear this up. What is the name of the service you are being charged for?
It is the $5 charge that is deducted from my account before you top up with the $20.00. It is classified as RPL-RBA transaction. There are examples of this on: 6/11/21 , 7/3/21, 8/11/21. What is this fee and why am I having to pay it? It decreases my available balance.
Effective 12/10/2020, we started assessing a $5 Monthly Service Charge to customers on a Pay As You Go Plan. On the 10th of every month, we deduct the $5 Monthly Service Charge from your account balance. We still value our Pay As You Go customers and want to keep offering Pay As You Go Plans. To do that, we will need to assess a $5 Monthly Service Charge.